Terms and Conditions

Baby Beats Classes - Terms and Conditions of Booking

ONLINE CLASSES

Once a booking has been made it can not be refunded if you decide you no longer wish to attend. You are able to rearrange your class ONCE PER BOOKING by contacting us by phone or email. Please do this as soon as possible. Please check our other class times and see if you can attend an alternative class that week.

No refunds can be given unless in exceptional circumstances (proof may be required). 

Refunds will only be offered if the class is cancelled by Baby Beats and then can not be rearranged or transferred.

Once payment plans are purchased fees will be charged automatically as per your chosen frequency until the plan is cancelled. Inform us of your cancellation by emailing info@babybeatsmusic.co.uk and no further payments will be taken, however we cannot refund any unused classes as you will still have access to them.

We have done everything in our power to ensure the online classes are secure and your children are safeguarded. However, online safety is also your responsibility and you must comply with these instructions:

-PLEASE DO NOT CAPTURE OTHER CHILDREN ON SCREEN IN PHOTOS OR VIDEOS - you can change the screen to show just Baby Beats or your child so please do this before taking any photos/videos.

-Please ensure your children are fully clothed if you allow video access.

-Please do not swear or use inappropriate language. 

-Please do not pass the class login details on to any other person.

 

PHYSICAL CLASSES

Baby Beats cannot accept any responsibility for children at classes and they should be supervised by parents at all times. We ask for information on medical conditions or special requirements in case we need to be aware of anything to accommodate your child in the class but we cannot provide any medical support.

 

As standard, as long as you inform us 2 hours prior to your class that you won't be able to make it, we will transfer the booking to the following week, with the exception of special offers which state they must be attended over 3 consecutive weeks. If you do not attend and do not notify us, the fee will be lost.

No refunds can be given unless in exceptional circumstances (proof may be required). 

Refunds will only be offered if the class is cancelled by Baby Beats and then can not be rearranged or transferred.

Pay as You Go Classes

If you have booked a single class you may rearrange once, and if you do not attend again the fee will be lost (unless you have proof of exceptional circumstances eg ongoing illness in which case further re-scheduling can be arranged).

 

6 Week Blocks

If you have purchased a 6 week block you may roll over up to 2 classes, but please do try to attend an alternative class first if you can. Any further classes missed will be lost (unless you have proof of exceptional circumstances). 

You need to inform Baby Beats that you would like to use a roll over by phone, email, or facebook message BEFORE the start of the class or the class fee will be lost.

Baby Beats hold the right to cancel a class in the event of illness, breakdown, venue closure, adverse weather or any other reason which means we can not safely run the class. Please ensure we have a contact telephone number to be able to let you know.

Party Bookings

Party Bookings must be confirmed and agreed in writing and a 50% deposit is required to secure the date. This will be invoiced for and must be paid upon receipt for the date to be held exclusively. 

The deposit is non-refundable from 2 weeks before the party date. The balance must be paid in full 24 hours before the party. No refunds can be given if the party is then cancelled, but we may be able to arrange an alternative date.

Full address and contact details must be provided before the date of the party including directions if the venue is difficult to find and special instructions if necessary. Baby Beats can not be help responsible for lateness if such details are not provided..

An additional £10 will be charged for travel over 45 minutes to your venue each way.

If for any reason Baby Beats can not carry out the party due to illness or emergency, every effort will be made to arrange alternative entertainment to an equal standard or a full refund will be given.

How we look after your information

You can view our privacy policy here which tells you about the information we ask for, why we need it and what we do with it. Do remember if we don't have your details you might  miss out on information about new classes, changes to class information and special offers.